Bach Medical Supply - Lift Chairs, Power Wheelchairs , Home Medical Supplies, Respiratory Oxygen Systems
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Southwest Airline's travel oxygen and POC policy: Frontier Airline's travel oxygen and POC policy: |
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Southwest Airline's travel oxygen and Portable Oxygen Concentrators policy:Southwest is not equipped to transport or provide medical oxygen either in the passenger cabin or as cargo or baggage. Any Customer who requires a constant supply of compressed or liquid medical oxygen cannot travel on Southwest Airlines. If there is a question as to a Customer’s ability to travel the duration of a flight without the use of medical oxygen, we may request documentation from a licensed physician to verify that the Customer can complete the flight safely and without the use of medical oxygen. Liquid oxygen cannot be carried onboard our aircraft. If a liquid oxygen unit is empty (and contains a gauge or color indicator verifying the unit is empty), then the unit can be transported, as long as the valve remains open. Portable Oxygen Concentrators AirSep FreeStyle, AirSep LifeStyle, Delphi RS-00400, DeVilbiss Healthcare iGo, Inogen One, Inogen One G2, International Biophysics LifeChoice, Invacare XPO2 (XPO100), Oxlife Independence Oxygen Concentrator, Respironics EverGo, and SeQual Technology Eclipse POC Conditions that Must Be Met: • The POC may only be used in its battery-operated mode. Southwest Airlines does not have electrical outlets onboard for commercial product use • To be used onboard the aircraft POCs must have a label attached indicating that it has been approved for use in aircraft • The Customer must have a sufficient number of fully charged batteries to cover no less than 150% of the expected maximum flight duration, which is based on the scheduled flight time and factors such as weather conditions, traffic delays, and any other conditions that may delay travel. (We recommend carrying at least one extra battery.) Extra batteries must be packaged for carryon in a manner to prevent short circuit. Battery terminals must either be recessed or packaged so as to prevent contact with metal objects, including terminals of other batteries • The Customer must have a letter from their physician on letterhead with an issue-date of no more than one year prior to flight departure date. You may have your physician draft the letter or have your physician print and fill out our Physician Consent Template. (This document will only be accepted if it is printed on the physician’s letterhead.) Regardless of which option you choose, the physician’s letter must state:
Making Reservations: At the time the reservation is made, the Customer must inform our Reservations Sales Agent (RSA) of the intended use of the POC and the model of POC to be used If booking through a travel agent, the Customer should call (800) I-FLY-SWA after the reservation is made Customers also may indicate the intended use of the POC when booking travel via southwest.com At the Airport: The Customer using the POC must check in by receiving a boarding pass and arrive at the departure gate no less than 45 minutes prior to departure. The Customer must then see a Customer Service Agent to receive a Preboarding Sleeve and Notice to Preboarding Customers Prior to boarding, the Southwest Airlines Operations Agent will verify the POC model, physician’s letter, and number and packaging of batteries Although preboarding is not required, we strongly suggest that Customers using POCs in the aircraft board with the Preboarding Group. Note: Customers who do not make themselves available for preboarding in order to secure an aircraft seat that meets FAA safety requirements may be denied boarding or rebooked on an alternate flight to their destination in order to be seated appropriately. While we will make every attempt to accommodate a Customer using a POC who does not preboard, we will not delay the aircraft to reseat Customers Onboard the Aircraft: In accordance with Federal Aviation Administration (FAA) Safety Regulations, the Customer using an approved POC must be seated in a seat closest to the window than any other Customer in that row. In many situations, the Customer using the approved POC must be seated in a window seat to comply with the Safety Regulations Approved POCs that will be used during any phase of flight must be stowed completely underneath the seat in front of the Customer using the POC. As a result, the Customer may not be seated in a bulkhead seat Pursuant to FAA Safety Regulations, a Customer using a POC may not occupy an emergency exit seat Vendors that Rent Some or All of the Above Approved Portable Oxygen Concentrators Bach Medical Supply Frontier Airline's travel oxygen and POC policy:Certain carry-on Portable Oxygen Concentrators (POCs) are approved by the Federal Aviation Administration (FAA) and Frontier for use on board the aircraft. This is effective on Frontier Airlines only. Use of POCs on our codeshare partner, Great Lakes, is not permitted. A POC is considered an assistive device and may be carried on the aircraft or checked without charge. A POC may be carried onboard for use in the cabin or transported as checked baggage. You should carry enough fully charged batteries to power the device throughout your entire journey including all ground time (between connections), the duration of the flight and for unexpected delays. All batteries must be transported in carry-on baggage and packaged in a manner that protects them from physical damage and short circuits. You should plan to bring a battery supply equal to at least 150% of scheduled flight time. For more information regarding travel with batteries, access the following link, provided by the U.S. Department of Transportation: http://safetravel.dot.gov/whats_new_batteries.html or contact Bach Medical Supply @ 417.883.1400 Aircraft electrical outlets (plugs) are not available for use with any electronic device. Prior to traveling, passengers must complete the Portable Oxygen Concentrator Medical Authorization Form 30881 (PDF) or obtain a medical statement from their physician addressing the points on the Frontier Medical Authorization form. Customer service representatives and flight crews will ask to see the medical authorization prior to transport. At this time, the only portable oxygen concentrators accepted and approved by the FAA for air transport and use onboard Frontier aircraft are: • Inogen One For additional information regarding portable oxygen concentrators, contact these providers. • Bach Medical Supply, 417.883.1400 NOTE: A passenger may be responsible for expenses incurred by Frontier for such things as utilization of on-board emergency oxygen supplies or the diversion of a flight for medical attention in conjunction with items deemed the passenger's responsibility. United Airline's travel oxygen and POC policy:The policies listed here apply to United- and United Express-operated itineraries only. Customers needing medical oxygen can travel on United Airlines and United Express using an approved portable oxygen concentrator (POC) during all phases of flight, as long as: • The POC is FAA approved for use on commercial aircraft; Approved POCs • AirSep FreeStyle Note: FAA Regulations forbid the carriage of other personal oxygen units, including units which contain compressed or liquid oxygen. Compressed and liquid oxygen are classified as Hazardous Materials. Non-approved POC brands and models that do not contain compressed or liquid oxygen may be carried in the cabin if they meet United’s carry-on size and weight requirements. Alternatively, they may be transported as checked baggage. POCs are considered assistive devices and do not count toward carry-on limits, whether or not they are used on board. They must be able to fit underneath the seat or in an overhead compartment. Advance notification to United Physician's statement The statement must specify: Whether oxygen use is medically necessary for all or a portion of the flight(s) listed on the customer’s itinerary; and The maximum oxygen flow rate in liters per minute corresponding to the pressure in the cabin of the aircraft under normal operating conditions. Additional requirements Customers are also responsible for ensuring that all extra batteries are properly protected from short circuiting by having recessed battery terminals or by packaging the batteries so they do not contact metal objects, including the terminals on other batteries. In addition, each customer must ensure that his or her POC is free of oil, grease and other petroleum products and is in good condition, free from damage or other signs of excessive wear or abuse. During flight, the POC must be placed beneath the customer’s seat. A customer using a POC may not sit in an exit row or bulkhead seat. Additionally, a customer using a POC during takeoff and landing may not sit in an aisle seat. A customer may use his or her POC while moving about the cabin as long as the “Fasten Seat Belt” sign is not illuminated. Failure to meet the above requirements will result in being denied use of a POC during travel. Delta Airline's travel oxygen and POC policy:Onboard medical oxygen may only be provided by portable oxygen concentrators (POCs). You may bring your own FAA approved portable oxygen concentrator or a rented POC. If you have your own equipment, you may use that equipment by completing the steps below: • Verify that you or your FAA approved portable oxygen concentrator supplier will have the FAA required 150% of battery time for your cumulative flight times. (Note that if you carry the POC on board but do not intend to use it while in flight you are still required to follow the FAA battery requirements. • At least 48 hours prior to travel, have your physician complete the Physician's Statement and fax or email a scanned Statement to the number/email listed on the statement. Failure to submit the Physician Statement at least 48 hours prior to travel may result in delays or refusal to board. • If you do not receive a telephone confirmation that they have received the completed Physician's Statement, it has not been received. • You must bring the completed Physician's Statement from your doctor to the airport to confirm the need for oxygen during flight and the required flow rate. This should be carried on your person or carry on luggage. Delta Provided Oxygen Service We accept the following portable oxygen concentrators on Delta, Delta Connection, and the Delta Shuttle®. If your Delta ticketed flight is operated by another airline, contact them directly for their policy regarding medical oxygen requests. • AirSep FreeStyle If you would like to use any of these units, please make note of the following important points: • The AirSep Lifestyle device must have a sticker affixed to the inside cover stating “RTCA/DO—1600 21 category M Compliant” to indicate that it has been modified for air travel. If your AirSep Lifestyle device does not have this sticker, it will not be accepted for use on board. • Portable oxygen concentrators can't be used when seated at an exit row or bulkhead seat. • Portable oxygen concentrators do not count towards your carry-on baggage limit. You will not be able to use other portable oxygen concentrators on board. • It must be empty and free of pressure. • The battery should be removed and packaged separately if not in use • It should have a recessed battery terminal and the packaged battery terminals should not contact any metal objects. Personal oxygen systems containing liquid oxygen are not accepted on board any Delta or Delta Connection flights. |
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